An AI agent that triages support across every channel.
Support inboxes grow faster than headcount. Stratam reads every ticket the moment it arrives, categorises it, drafts the reply for the routine 80%, and escalates the 20% that need a human. Your team only sees the hard ones.
What Stratam does capabilities
- Reads every new ticket within seconds and tags it (billing / bug / feature-request / churn-risk).
- Drafts replies for the routine categories using your previous tickets as voice training.
- Routes the hard ones to a Discord channel where your team can claim + handle.
- Tracks first-response time + resolution time per agent and surfaces drift.
- Sends a CSAT survey 24h after close, pipes responses back into the vault.
How it looks example prompt
FAQ common questions
How accurate is the categorisation?
After 50 tickets of bootstrapping, ~94% accuracy on our internal benchmark. You can tune categories per workspace in /settings.
Can it learn from my previous replies?
Yes -- on setup we ingest the last 200 closed tickets so the drafts match your voice and your actual canned-replies.
What about ticket-system integration (Zendesk, Intercom)?
Today Stratam can read + write Gmail/Email and post to Discord. Zendesk/Intercom integrations are on the roadmap -- email integrations@stratam.us if you need it sooner.
Will it auto-close tickets?
Only on the categories you flip the auto-resolve switch for (commonly 'duplicate' + 'spam'). Everything else stays in Open until a human closes it.
Related use cases
Try it on your support
Free Sidekick tier covers 1 channel + the vault. Operator tier ($25/mo) unlocks the full workflow above.
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