FAQ
What is Stratam?
An always-on AI operations manager. It runs 24/7 across Discord, SMS, email, voice, and a web dashboard — watching your inbox, calendar, and the web, then pinging you when something needs you. Not a chatbot — a real operator.
How is this different from ChatGPT?
ChatGPT is a chat surface. Stratam is a process. The differences that matter:
- Persistent memory. Stratam's vault stores facts across sessions; ChatGPT forgets at the end of every conversation (or fakes it with a small memory layer).
- Multi-channel. Same operator on SMS, Discord, Gmail, voice, and the web. Not five different apps.
- Scheduled work. Monitors fire on your schedule and ping you with results.
- Real tools.
code_sandbox,browser_visit,http_fetch,web_search— Stratam doesn't pretend; it actually does the thing. - Specialist agents. 244 of them. Delegate the lane that matters (Forge for code, Scout for research, Closer for sales).
How much does it cost?
| Tier | Monthly | Annual (20% off) |
|---|---|---|
| Sidekick | $10 | $96 ($8/mo) |
| Operator | $25 | $240 ($20/mo) |
| Builder | $75 | $720 ($60/mo) |
Annual pricing lands when we configure the Stripe price IDs — until then, monthly only.
There's a free trial with the dashboard + chat. No card. You can stay on it forever; channels just don't unlock until you subscribe.
Where's my data?
Stratam runs on a single droplet in DigitalOcean's NYC region. Postgres 16 + pgvector for the data layer, Anthropic Claude for the LLM, Resend for transactional email, Stripe for payments.
Your data isn't shared with other users. Every database query scopes by user_id (or org_id); cross-tenant access is impossible at the application layer.
Anthropic does not train on your conversations (zero-retention is the Anthropic default since 2024-02).
Can I export my data?
Yes:
- Vault: /vault → Export .md / .json
- Threads: /conversations → any thread → Export .md
- Analytics: /analytics → Download CSV
- Whole account: open a support thread — we'll dump everything to a tarball for you.
What happens if I cancel?
Subscription cancels at the end of the current period (Stripe cancel_at_period_end). You keep paid features until then. After that:
- Tier drops to
none(free trial) - Paid channels (SMS, voice) stop polling
- Vault + monitors stay intact — you can re-subscribe and pick up where you left off
- After 30 days on
nonetier with no resubscribe, the account becomes purge-eligible (we'll email first)
You can also self-delete from /settings → Danger zone at any time. Hard-purge happens 30 days after delete.
Is it production-ready?
Stratam is a single-droplet deployment serving a single-digit number of users today. It's robust enough for personal + small-team production use, but if your business depends on five 9s, you should not depend on Stratam yet (or anyone else who's a year old).
The roadmap to enterprise-readiness is laid out — see the public roadmap (when it lands).
Can I self-host?
Not yet. The code lives in a private GitHub repo. We may open-source the agent runtime later, but that's not on the immediate roadmap.
How do I get help?
- Quick questions: chat with Stratam itself on the dashboard
- Bugs / feature requests: email
support@stratam.us - Security issues: email
security@stratam.us(PGP key on the security page when it lands)
What about privacy / GDPR / SOC2?
We're not SOC2-certified, GDPR-compliant on paper, or HIPAA-eligible. Phase 32 of the roadmap is the enterprise-readiness work — SSO, audit log export, BYO encryption keys, the compliance lift.
For now: don't put HIPAA-sensitive, PCI-sensitive, or classified data into Stratam. For everything else, the data isolation + Anthropic's zero-retention policy gets you most of the way there.
I have a question that's not here
Email us, or ask Stratam directly. It'll save the question + an answer to the vault and (if it's general enough) might land in this FAQ next time we update.